Welcome
The Computer Network and End User Services department installs and maintains all computer and network hardware and software at DACC (with the exceptions of the Datatel management information system, managed by Administrative Data Systems, and our web site and Blackboard, managed by Online Learning & Services).
This includes the following:
- Over 1200 workstations used by employees and students on campus and on our satellite sites
- Network servers providing a variety of services, including file servers for both students and employees
- The Cisco wired network with switches in 27 data closets covering 12 buildings and 3 satellite sites
- The Cisco wireless network with 60 access points across campus
- Internet Services
- The E-mail system for both students and employees
ID/PASSWORD ASSISTANCE; STUDENT EMAIL & MYDACC:
- Get student user ID & Password
- email: helpdesk@dacc.edu
- phone: (217) 443-8861, (217) 443-8854 or (217) 443-8871
Helpful Links
- Get your Student User ID and Password
- Student User ID & Password Instructions
- DACC Student Email Login
- DACC Student Email on Mobile Devices
- DACCnet Acceptable Use Policy
Technical Assistance:
217-443-8861 or 217-443-8871
Computer Network Services Technical Support Form
Fill Out the Form
This support request is intended for submission of technical problems related to your DACC account, DACC computers, and DACC software. It will be sent to the Computer and Network Services department and when received, the support team will contact you through the provided e-mail address or phone number in this form.
Please note:
If you need to retrieve your Student Network ID and Password, please visit: https://rapss.dacc.edu/react/
If you need to retrieve your Employee Network ID and Password, please visit: helpdesk@dacc.edu
Please provide as much information as possible and be sure to check your e-mail address and/or phone number is listed correctly.
MyDACC Section
- ID and Password for myDACC is the same one you retrieved at this link: Get Student User ID & Password
MyDACC Technical Support Request Form
Fill Out The Form
This support request is intended for submission of technical problems related
to MyDACC. The support team will contact you through the provided e-mail address in this form.
PLEASE NOTE:
If you need to retrieve your Student User ID and Password, please visit: https://rapss.dacc.edu/react/
Please provide as much information as possible and be sure to check your e-mail address is listed correctly.