Complaint Procedures

Complaint Procedures

When a student of the DACC community experiences a situation or a conflict in which the student thinks his/her rights have not been fully recognized or have been compromised in some manner, the student may resolve the conflict or his/her perceived grievance by following the College's process for the resolution of grievances. Grievances may be resolved on an informal basis or formal basis.  Every attempt will be made to resolve grievances at the point of origin on an informal basis.  However, students have the right to end the informal process at any time and begin the formal process.  Both the informal and formal processes with respect to Student Complaint/Grievances and Resolution Procedures are presented in the DACC Student Handbook.  Students may also contact the Dean of Student Services (Stacy Ehmen, 217-443-8746, Lincoln Hall, Room 104H) for guidance in the complaint/grievance process.

Any full or part-time student may submit a "formal" complaint in writing to the Dean of Student Services (217-443-8746, Lincoln Hall, Room 104H) or by submitting an electronic report through the DACC website at DACC Complaint/Grievance form.  The Dean will acknowledge receipt of the complaint, conduct an investigation, and respond to the student in a reasonable amount of time. Students may contact the Dean of Student Services at any point in time for guidance or to file a report directly.  Additional parties may be included in the process based on College procedures noted in the DACC Student Handbook

It is also important to note that the College forbids retaliation against anyone reporting or involved in a reported complaint/grievance. If any student feels that he/she has been retaliated against, he/she is to notify the College’s general complaint officer, the Dean of Student Services, Stacy Ehmen at 217-443-8746 or the College’s Affirmative Action Officer, Jill Cranmore, Director of Human Services at 217-443-8756.

Out-of-state online students should follow the same procedure. If the issue is not resolved locally first, out-of-state online students may file a complaint with the Illinois Community College Board at https://www.iccb.org/students/?page_id=130.

NC-SARA Approved Institution logo
 

Danville Area Community College participates in the State Authorization Reciprocity Agreement (SARA), which is an agreement that establishes national standards for the offering of online courses and programs. If a complaint cannot be resolved internally, students may file a complaint with the state in which they reside.  In compliance with the Federal Department of Education regulations, Danville Area Community College provides a list of State Agencies with contact information for each state:

 

ALABAMA
State Contacts for Complaints
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
http://www.accs.cc/index.cfm/school-licensure/complaints

ALASKA
State Contacts for Complaints
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection

ARIZONA
State Contacts for Complaints
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint

ARKANSAS
State Contacts for Complaints
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

CALIFORNIA
State Contacts for Complaints
California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
http://www.bppe.ca.gov/enforcement/complaint.shtml

COLORADO
State Contacts for Complaints
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints

CONNECTICUT
State Contacts for Complaints
Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06106
http://www.ctohe.org/StudentComplaints.shtml

DELAWARE
State Contacts for Complaints
Delaware Department of Education
401 Federal Street
Dover, DE 19901
http://delaware.gov/topics/complaintsreports.shtml

District of Columbia
State Contacts for Complaints
District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

FLORIDA
State Contacts for Complaints
Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml

GEORGIA
State Contacts for Complaints
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

HAWAII
State Contacts for Complaints
Hawaii Postsecondary Education Authorization Program
PO Box 2360
Honolulu, HI 96804
http://cca.hawaii.gov/hpeap/student-complaint-process

IDAHO
State Contacts for Complaints
Idaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

ILLINOIS
Illinois Board of Higher Education
431 East Adams
2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe/ (email)

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/consumers/index.html
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: (800) 243-0618

INDIANA
Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206
http://www.in.gov/bpe/2329.htm

IOWA
State Contacts for Complaints Email: info@iowacollegeaid.gov
Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
http://www.iowacollegeaid.gov/content/constituent-request-review

KANSAS
State Contacts for Complaints
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/students/university_student_complaints

KENTUCKY
State Contacts for Complaints
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/forstudents/consumercomplaints/

LOUISIANA
State Contacts for Complaints
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
http://www.ag.state.la.us/article.aspx?articleID=36&catID=15

MAINE
State Contacts for Complaints
Maine Department of Education Email: harry.osgood@maine.gov
23 State House Station
Augusta, ME 04333-0023
http://www.maine.gov/doe/specialed/support/dispute/

MARYLAND
State Contacts for Complaints
Maryland Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21212
Telephone: 410-528-8662; 888-743-0823 (toll free)
http://www.oag.state.md.us/Consumer

MASSACHUSETTS
State Contacts for Complaints
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN
State Contacts for Complaints
Michigan Department of Licensing and Regulatory Affairs
PO Box 30718
Lansing, MI 48909
http://www.michigan.gov/lara/0,4601,7-154-61343_35395_35396-139958--,00.html

MINNESOTA
State Contacts for Complaints
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

MISSISSIPPI
State Contacts for Complaints
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

MISSOURI
State Contacts for Complaints
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

MONTANA
State Contacts for Complaints
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
http://mus.edu/che/arsa/StateAuthorization/default.asp

NEBRASKA
State Contacts for Complaints
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
140 N. 8th Street
Lincoln, NE 68509-5005
http://nebraskalegislature.gov/laws/statutes.php?statute=85-2418

NEVADA
State Contacts for Complaints
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE
State Contacts for Complaints
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
http://education.nh.gov/highered/compliance-allegation.htm

NEW JERSEY
State Contacts for Complaints
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO
State Contacts for Complaints
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
http://www.hed.state.nm.us/institutions/complaints.aspx

NEW YORK
State Contacts for Complaints
New York State Education Department
116 West 32nd Street, 5th Floor
New York, NY 10001
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

NORTH CAROLINA
State Contacts for Complaints
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, NC 27603
http://www.nccommunitycolleges.edu/complaint-procedures-and-forms

NORTH DAKOTA
State Contacts for Complaints
Tanya Spilovoy, D. Ed.
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
tanya.spilovoy@ndus.edu
https://www.ndus.edu/system/state-authorization/

OHIO
State Contacts for Complaints
Ohio State Board of Career Colleges and Schools
30 East Broad St., 24th Floor
Columbus, OH 43215
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

OKLAHOMA
State Contacts for Complaints
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/resources/Student-Complaint-Form

OREGON
State Contacts for Complaints
Oregon Office of Degree Authorization
775 Court St NE
Salem, OR 97301
http://www.oregonstudentaid.gov/oda-doc/ODA%20Student%20Complaint%20Form.pdf

PENNSYLVANIA
State Contacts for Complaints
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Postsecondary-Adult/Institutional%20Reporting/Pages/default.aspx#.Vh-vmPlVhBc

RHODE ISLAND
State Contacts for Complaints
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903
http://www.ribghe.org/8a1031912.pdf

SOUTH CAROLINA
State Contacts for Complaints
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

SOUTH DAKOTA
State Contacts for Complaints
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE
State Contacts for Complaints
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf

TEXAS
State Contacts for Complaints
Students residing in Texas may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) by sending the required forms either by mail or email after exhausting USI’s grievance and complaint process. The rules governing the student complaint procedures -Title 19 of the Texas Administrative Code, Rules 1.110-112- are located at http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788
Email: StudentComplaints@thecb.state.tx.us
Website: http://www.thecb.state.tx.us/index.cfm?objectid=5DF100DD-DD89-DD16-6DB8EF395C22B78F

Complaint forms can be downloaded at http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9

UTAH
State Contacts for Complaints
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
http://consumerprotection.utah.gov/complaints/index.html

VERMONT
State Contacts for Complaints
Vermont State Board of Education
219 North Main Street, Suite 402
Barre, VT 05641
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

VIRGINIA
State Contacts for Complaints
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf

WASHINGTON
State Contacts for Complaints
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
http://www.wtb.wa.gov/PCS_Complaints.asp

WEST VIRGINIA
State Contacts for Complaints
Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
Phone: 304-558-0261
http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf

WISCONSIN
State Contacts for Complaints
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
http://eab.state.wi.us/resources/complaint.asp

WYOMING
State Contacts for Complaints
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
https://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

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