Student Resolution Process Chart

Student Resolution Process Chart

While the chart detailed below directs students to the closest point of service and command for each issue, students may contact the Vice President of Student Services (Stacy Ehmen, LH-108, 217-443-8746) at any point in time for guidance or to file a report directly. Additional parties may be included in the process based on College procedures noted below.

Grievance Issue Informal Resolution
Sequence of Contacts or of Process
Formal Resolution
Contact
Any Complaint/Grievance
*See specific issues below for
channels generally followed by
Dean of Student Services.
1. Vice President of Student Services (for
general guidance and assistance)
To be determined based on the type of grievance and parties involved. See specific instances
below.
Academic Dishonesty 1. Instructor; Academic Dean; Director or Lead Instructor Executive Vice President for Instruction and Student Services
Academic Probation or Suspension

1. Director of Advisement & Counseling

2. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Advisement Issues

1. Advisor, Faculty Advisor, or Academic Dean      

2. Director of Advisement & Counseling,
3. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Accommodations for Individuals
with Disabilities
1. Director of Testing & Academic Services or Director of Maintenance & Facilities
2. Vice President of Student Services
Vice President of Human
Resources/Title IX & Section 504-ADA Coordinator
Conduct (Within Classroom)

1. Instructor

2. Academic Dean, Director or Lead Instructor
3. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Conduct (Outside Classroom)

1. Academic Dean, Director or Lead Instructor

2. Student Development Officer
3. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Educational Guarantee 4. Academic Deans, Director or Lead Instructor Executive Vice President for Instruction and Student Services
Family Education Rights and
Privacy Act
1. Director of Admissions/Registrar
2. Vice President of Student Services
Executive Vice President for Instruction and Student Services
Financial Aid Issues 1. Financial Aid Staff
2. Director of Financial Aid
3. Vice President of Student Services
Executive Vice President for Instruction & Student Services
Financial Aid Suspension 1. Director of Financial Aid,
2. Financial Aid Suspension Appeals Committee
Financial Aid Appeals Panel has final Decision-Making Authority
Grade Appeals 1. Instructor
2. Academic Dean
3. Executive Vice President for Instruction
4. Grade Appeals Panel
Grade Appeals panel has final Decision-Making Authority
Graduation Requirements

1. Advisor, Faculty Advisor, or Academic Dean      

2. Director of Admissions/Registrar
3. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Harassment of Any Nature

1. Any DACC Academic Dean or Administrator     

2. Vice President of Student Services

Vice President of Human
Resources/Affirmative Action Officer
Residency 1. Director of Admissions/Registrar
2. Vice President of Student Services
Executive Vice President for Instruction & Student Services
Transfer Credit Guarantee

1.Advisor

2. Director of Advisement & Counseling
3. Vice President of Student Services

Executive Vice President for Instruction and Student Services
Title IX Issues
(Includes prohibiting
discrimination on basis of gender
including sexual harassment)
1. Coach or Administrator
2. Athletic Director or Dean
3. Vice President of Student Services
Title IX Coordinator
(=VP of Human Resources)
Tuition & Fees or other Balances
Due Issues
1.Cashier
2.Controller
Vice President of Finance/Chief
Financial Officer
Other Issues

1.Instructor or Staff

2. Administrator for the Division or Department
3.Lead Administrator Responsible for
the Area

Lead Administrator for the Area

Formal complaints may also be filed electronically on the DACC website at DACC Electronic Complaint/Grievance Form. Questions about the entire process can be directed to The Dean of Student Services at 217-443-8746.