Course Descriptions & Syllabi

Course Descriptions & Syllabi

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Note: some or all of the courses in the subjects marked as "Transfer" can be used towards a transfer degree: Associate of Science and Arts or Associate of Engineering Science at DACC. Transferability for specific institutions and majors varies. Consult a counselor for this information.

Areas of Study | | CULA455 syllabus




COURSE NUMBER: CULA455
COURSE TITLE:Serving the Customer
DIVISION:Liberal Arts
SEMESTER CREDIT HOURS:3
CONTACT HOURS:135
STUDENT ENGAGEMENT HOURS:
DELIVERY MODE:In-Person

COURSE DESCRIPTION:
This lecture/lab course will teach the proper steps in Service for food and beverage employees.  Customers consider service to be an important part of their overall dining experience.  The course will train students in the three main areas:  Waitstaff Service - designed for those wanting to acquire the necessary skills for the positions of host/hostess, bartender, server, and busser; Wine Service - teaches the essentials of Wine with Food Pairing Techniques; and Alcohol Service - presents the Fundamentals of Responsible Alcohol Service.

PREREQUISITES:

NOTES:
This course is not available for web registration.

STUDENT LEARNING OUTCOMES:
Upcon completion of this course, students will be able to:
  • Demonstrate how to be a host/hostess, waiter/waitress, busser, and bartender.
  • Understand food sanitation and food safety.
  • Demonstrate providing excellent customer service.
  • Understanding wine and food compatibility.

TOPICAL OUTLINE:
  1. Waitstaff Service - Host/Hostess
    • Providing Excellent Customer Service
    • Food Sanitation and Food Safety
    • Duties
    • Inspecting the Dining Room
    • Supervising the Service
    • Performing Clerical Work
    • Making Arrangements for Special Parties
    • Serving Special Parties
    • Receiving Customers
  2. Waitstaff Service - Waiter/Waitress
    • Providing Excellent Customer Service
    • Food Sanitation and Food Safety
    • Table Service and Setting the Table
    • Taking Orders
    • Carrying Trays
    • Suggestions and Suggestive Selling
    • Taking Care of the Kids
    • Server Side-Work Duties
    • Menu Knowledge
    • Handling Payments
  3. Waitstaff Service - Busser
    • Providing Excellent Customer Service
    • Food Sanitation and Food Safety
    • First Impressions
    • Teamwork
    • Responsibilities
    •  Check and Clean Front-of-the-House
    • Carrying Trays
    • Clean Tables and Chairs
    • Set Tables
    • Clearing and Resetting Tables
  4. Waitstaff Service - Bartender
    • Providing Excellent Customer Service
    • Food Sanitation and Food Safety
    • Alcohol
    • Sales Policies
    • Alcohol Safety
    • How to Serve Alcohol
    • Types of Alcohol
    • Bar Terms
    • Wine
    • Wine Labels
    • Tasting Tips
    • Describing Wine
    • Wine and Food Compatibility
    • Serving Wine
    • Glassware
    • Pouring Procedures
    • Free-Pouring Procedures

TEXTBOOK / SPECIAL MATERIALS:
Arduser, L. & Brown, D.  (2005).  The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees.  Ocala, FL,  Atlantic Publishing Group, Inc.

See bookstore website for current book(s) at https://www.dacc.edu/bookstore

EVALUATION:

100-90% = A

  89-80% = B

  79-70% = C

  69-60% = D

  59-00% = F

  • 50% of grade based on performance and written exams
  • 10% of grade based on team projects
  • 10% based on sanitation inspections
  • 10% based on class presentations
  • 20% based on course assignments

BIBLIOGRAPHY:

STUDENT CONDUCT CODE:
Membership in the DACC community brings both rights and responsibility. As a student at DACC, you are expected to exhibit conduct compatible with the educational mission of the College. Academic dishonesty, including but not limited to, cheating and plagiarism, is not tolerated. A DACC student is also required to abide by the acceptable use policies of copyright and peer- to-peer file sharing. It is the student’s responsibility to become familiar with and adhere to the Student Code of Conduct as contained in the DACC Student Handbook. The Student Handbook is available in the Information Office in Vermilion Hall and online at: https://www.dacc.edu/student-handbook

DISABILITY SERVICES:
Any student who feels s/he may need an accommodation based on the impact of a disability should contact the Testing & Academic Services Center at 217-443-8708 (TTY 217-443-8701) or stop by Cannon Hall Room 103. Please speak with your instructor privately to discuss your specific accommodation needs in this course.

REVISION:
Fall 2018

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