Course Descriptions & Syllabi

Course Descriptions & Syllabi

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Note: some or all of the courses in the subjects marked as "Transfer" can be used towards a transfer degree: Associate of Science and Arts or Associate of Engineering Science at DACC. Transferability for specific institutions and majors varies. Consult a counselor for this information.

Areas of Study | | BOFF135 syllabus




COURSE NUMBER: BOFF135
COURSE TITLE:Business Etiquette
DIVISION:Business
IAI CODE(S):
SEMESTER CREDIT HOURS:3
CONTACT HOURS:45
STUDENT ENGAGEMENT HOURS:135
DELIVERY MODE:Hybrid

COURSE DESCRIPTION:
This course is designed to teach proper business etiquette, which is a fundamental requirement for all professional jobs. The course will cover basic and advanced principles in business etiquette as well as provide additional advanced strategies and tips to refine one’s professional image. Main focus will be directed on image, communication, and conveyance. Writing effective emails, developing a professional presence, mastering verbal and nonverbal communication, using social media for career success, designing and delivering powerful presentations, being assertive rather than aggressive in person and online, and managing conflict will all be covered.

PREREQUISITES:
BOFF121 or concurrent enrollment.

NOTES:

STUDENT LEARNING OUTCOMES:
Upon completion of this course, students will be able to:
  • Analyze changes of business communication in the digital world.
  • Create and evaluate digital communication pieces.
  • Compile presentation and interpersonal skills to lead a mock business meeting.
  • Recognize and evaluate the difference of assertive communication and conflict.
  • Develop a personal strategy to build/refine their professional image.

TOPICAL OUTLINE:
  1. Business writing in a digital world
  2. Mastering nonverbal and verbal communication
  3. Overcoming presentation panic
  4. Polishing the presentation delivery
  5. Using humor effectively in the workplace
  6. Assertive communication vs. aggressive behavior
  7. Handling conflict in the workplace
  8. Building a career
  9. Perfecting the interview
  10. Networking both online and off
  11. Using social media for career success
  12. Maintaining a professional image physically
  13. Participating in business dinners
  14. Showing confidence and getting noticed

TEXTBOOK / SPECIAL MATERIALS:
The Communication Clinic
Pacher & Cowie
McGraw Hill Education
ISBN#: 978-1-259-64484-9

See bookstore website for current book(s) at https://www.dacc.edu/bookstore

EVALUATION:
Quizzes - 25%
Discussion Posts - 15%
In Class Group Activities - 15%
Assignments - 25%
Final Project - 20%

The following percentages will be used to determine grades:

90-100% = A

  80-89% = B

  70-79% = C

  60-69% = D

  00-59% = F


BIBLIOGRAPHY:

STUDENT CONDUCT CODE:
Membership in the DACC community brings both rights and responsibility. As a student at DACC, you are expected to exhibit conduct compatible with the educational mission of the College. Academic dishonesty, including but not limited to, cheating and plagiarism, is not tolerated. A DACC student is also required to abide by the acceptable use policies of copyright and peer-to-peer file sharing. It is the student’s responsibility to become familiar with and adhere to the Student Code of Conduct as contained in the DACC Student Handbook. The Student Handbook is available in the Information Office in Vermilion Hall and online at: https://www.dacc.edu/student-handbook

DISABILITY SERVICES:
Any student who feels s/he may need an accommodation based on the impact of a disability should contact the Testing & Academic Services Center at 217-443-8708 (TTY 217-443-8701) or stop by Cannon Hall Room 103. Please speak with your instructor privately to discuss your specific accommodation needs in this course.

REVISION:
Fall 2019

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