Course Descriptions & Syllabi

Course Descriptions & Syllabi

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Note: some or all of the courses in the subjects marked as "Transfer" can be used towards a transfer degree: Associate of Science and Arts or Associate of Engineering Science at DACC. Transferability for specific institutions and majors varies. Consult a counselor for this information.

Areas of Study | | BOFF125 syllabus




COURSE NUMBER: BOFF125
COURSE TITLE:Business Communication Strategies
DIVISION:Business
IAI CODE(S):
SEMESTER CREDIT HOURS:3
CONTACT HOURS:60
STUDENT ENGAGEMENT HOURS:135
DELIVERY MODE:Hybrid, Online

COURSE DESCRIPTION:
Theory and application of effective business writing including letters, memos, email, meeting correspondence, and reports. Strategies for producing good news, bad news, and persuasive messages are included. Interpersonal communication strategies in business are explored, as well as cultural and legal considerations for communication in the global business environment.

PREREQUISITES:
BOFF121 or consent.

NOTES:

STUDENT LEARNING OUTCOMES:
Upon completion of this course, students will be able to:
  • Identify ethical, legal, cultural, and global issues affecting business.
  • Select appropriate formats, channels, and technology to use in developing and presenting business messages.
  • Apply business communication strategies and principles to prepare effective communication for domestic and international business situations.
  • Utilize analytical and problem-solving skills to compose and revise business documents effectively.
  • Deliver an effective oral business presentation.

TOPICAL OUTLINE:
  1. Principles of interpersonal communication, credibility, & emotional intelligence
  2. Verbal and non-verbal communication in business & communicating across cultures
  3. Team communication & difficult conversations
  4. Principles of business writing: Word, sentence, & paragraph structure. Six tests of effective correspondence; Projecting a positive tone; Building & maintaining good will.
  5. Planning business messages: Direct approach; Indirect approach; Persuasive approach.
  6. Types of business messages: Routine messages; Good news messages; Bad news messages; Inquiry & requests; Sales & orders; Persuasive messages; Credit and collection; Claim & adjustment.
  7. Meeting documents: Notices; Agendas; Minutes
  8. Planning & delivering presentations
  9. Business proposals & reports

TEXTBOOK / SPECIAL MATERIALS:

Business Communication: Developing leaders for a networked world (Connect Access Code) 3rd Edition, Peter Cardon

E-text & materials are loaded into the course in Blackboard. Students will access book and materials directly through Blackboard. A loose-leaf print of the textbook is also available for purchase in the DACC Bookstore.

USB Flash drive (optional)

See bookstore website for current book(s) at https://www.dacc.edu/bookstore

EVALUATION:
A point system will be used to determine student grades. Point values will be assigned to all homework, tests, projects, and exams. The following percentages will be used in determining grades:

100 - 90% = A
89 - 90% = B
79 - 70% = C
69 - 60% = D
59 - 00% = F


BIBLIOGRAPHY:

STUDENT CONDUCT CODE:
Membership in the DACC community brings both rights and responsibility. As a student at DACC, you are expected to exhibit conduct compatible with the educational mission of the College. Academic dishonesty, including but not limited to, cheating and plagiarism, is not tolerated. A DACC student is also required to abide by the acceptable use policies of copyright and peer-to-peer file sharing. It is the student’s responsibility to become familiar with and adhere to the Student Code of Conduct as contained in the DACC Student Handbook. The Student Handbook is available in the Information Office in Vermilion Hall and online at: https://www.dacc.edu/student-handbook

DISABILITY SERVICES:
Any student who feels s/he may need an accommodation based on the impact of a disability should contact the Testing & Academic Services Center at 217-443-8708 (TTY 217-443-8701) or stop by Cannon Hall Room 103. Please speak with your instructor privately to discuss your specific accommodation needs in this course.

REVISION:
Fall 2019

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