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As called for by its mission, the organization identifies its constituencies and serves them in ways both value.

Core Component - 5a

The organization learns from the constituencies is serves and analyzes its capacity to serve their needs and expectations.

Examples of Evidence

  • The organization's commitments are shaped by its mission and its capacity to support those commitments.


  • The organization practices periodic environmental scanning to understand the changign needs of its constituencies and their communities.


  • The organization demonstrates attention to the diversity of the constituencies it serves.


  • The organization's outreach programs respond to identified community needs.


  • In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

Core Component - 5b

The organization has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence

  • The organization's structures and processes enable effective connections with its communities.


  • The organization's co-curricular activities engage students, staff, administrators, and faculty with external communities.


  • The organization's educational programs connect students with external communites.


  • The organization's resources - physical, financial, and human - support effective programs of engagement and service.


  • Planning processes project ongoing engagement and service.

Core Component - 5c

The organization demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence

  • Collaborative ventures exist with other higher learning organizations and education sectors (e.g., K-12 partnerships, articulation arrangements, 2+2 programs).


  • The organization's transfer policies and practices create an environment supportive of the mobility of learners.


  • Community leaders testify to the usefulness of the organization's programs of engagement.


  • The organization's programs fo engagement give evidence of building effective bridges among diverse communities.


  • The organization participates in partnerships focused on shared educational, economic, and social goals.


  • The organization's partnerships and contractual arrangements uphold the organization's integrity.

Core Component - 5d

Internal and external constituencies value the services the organization provides.

Examples of Evidence

  • The organization's evaluation of services involves the constituencies served.


  • Service programs and student, faculty, and staff volunteer activities are well-received by the communties served.


  • The organization's economic and workforce development activities are sought after and valued by civic and business leaders.


  • External constituents participate in the organization's activities and co-curricular programs open to the public.


  • The organization's facilities are available to and used by the community.


  • The organization provides programs to meet the continuing education needs of licensed professionals in its community.

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