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| Areas of Study | Adult Basic Education | ABED194 syllabus

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DIVISION:Adult Education
REFERENCE:Based on the syllabus for ABED193

This course will allow students to develop job related communication skills. By using video and printed materials, students will learn the importance of communication and its relationship to a successful job experience. Students will learn how to follow directions, communicate with both supervisors and co-workers and resolve interpersonal conflict. In addition to the above, the student will have a better understanding of the demands of todays changing technologies and world competition.


A. Understand the communication process in the workplace.
B. Identify expectations employers have of new employees.
C. Identify barriers to effective communication.
D. Develop an approach for following and giving directions.
E. Learn to effectively present your own point of view to supervisors.
F. Develop problem solving strategies to resolve interpersonal conflict.
G. Identify factors when considering upgrading, retraining or changing jobs.
H. Recognize changes that are developing in today’s workplace.

A. Communicating in the workplace
  1. Video I A is shown
  2. Sender - Message - Receiver model of the communication process is introduced.
  3. Barriers affecting workplace communication.
  4. Strategies for effective listening, speaking in the workplace.
  5. Video I B is shown.
  6. Occupation - specific activities.
B. Starting a new job
  1. Video 4 A is shown
  2. Discussion of factors to consider when starting a new job.
  3. Expectations of the employer
  4. Understanding the work environment and how it can work for you.
  5. Discussion of benefits and the purpose of trade and professional associations.
  6. Managing job stress.
  7. Video 4 B is shown.
  8. Develop questions to ask employer or co-workers about work environment.
C. Communicating with Co-workers
  1. Video 5 A is shown
  2. Sender-Message-Receiver model of communication is reviewed.
  3. Barriers to communication and their affects are reviewed.
  4. Video 5 B is shown.
  5. Discussion on verbal and non verbal communication.
  6. Techniques used to be an effective speaker are taught.
  7. The correct presentation of inter-office communication is presented.
D. Following and giving instructions
  1. Video 7 A is shown.
  2. The approach for following and giving oral directions is described and practiced.
  3. The approach for following and giving written directions is described and practiced.
  4. Video 7 B is shown.
  5. A systematic approach for following, giving, and creating directions is reviewed.
  6. Students will develop listening skills and practice following oral and written directions.
  7. Students will create written directions.
E. Communicating with supervisors
  1. Video 8 A is shown
  2. Elements of productive two way communication are taught.
  3. Discussion of attitudes and how they affect communication.
  4. Video 8 B is shown.
  5. Review guidelines for communicating with supervisors.
  6. Students practice presenting information to supervisors.
F. Presenting your point of view
  1. Video 9 B is shown.
  2. Steps to help determine when to present students point of view are taught.
  3. Guidelines for preparing a persuasive message are taught.
G. Communicating to solve interpersonal conflict
  1. Video 12 A is shown
  2. Guidelines and techniques to prevent conflict are identified.
  3. Develop problem solving strategies to resolve conflict.
H. Upgrading, Retraining and Changing Jobs
  1. Video 14 A is shown.
  2. Students will take a self assessment survey to determine interest.
  3. Identify what type of jobs are compatible with particular personality types.
  4. Develop strategies on how to find jobs that match ones interest.
  5. Identify sources of job training.
  6. Factors to be considered when thinking about self employment.
I. Improving the quality of communication
  1. Video 15 A is shown.
  2. Discussion concerning the changes in technology and competition and their affects on communication.
  3. Development of problem solving strategies.
  4. Video 15 B is shown.
  5. Changes occurring in today’s workplace.
Applied Communication Modules, Curriculum Publications Clearinghouse
Students will receive an "S" for satisfactory progress or an "I" for incomplete based upon class attendance, participation and mastery of assigned tasks.


As a student at DACC, you are expected to exhibit conduct compatible with the educational mission of the college.  It is your responsibility to become familiar with and adhere to the DACC Student Code and the Academic Integrity Policy, as contained in the Student Handbook.


2007-10-24 12:26:46